Return Policy – Casual Elegance Watches

At Casual Elegance Watches, we are committed to providing high-quality timepieces and exceptional service. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may return your item(s) within 30 days of the delivery date, provided that:

• The item is unused, unworn, and in its original packaging with all included accessories, manuals, and tags intact.
• A proof of purchase is provided.
• The item has not been damaged, altered, or customized after delivery.

Returns that do not meet these conditions may be denied or subject to a partial refund.

2. How to Initiate a Return

To start a return, follow these steps:

1. Contact Us: Email Support@cewatchstore.com to request a return authorization.
2. Receive Instructions: Once approved, you will receive return shipping instructions.
3. Package Securely: Place the item in its original packaging and include the return authorization slip.
4. Ship with Tracking: Use a trackable shipping method with insurance to ensure safe delivery.

3. Refunds

• Refunds are processed within 7-10 business days after we receive and inspect your return.
• The refund will be issued to the original payment method used at the time of purchase.
• Shipping fees are non-refundable, unless the return is due to a defective or incorrect item.

4. Exchanges

We will replace items at no additional cost if they are:

• Defective or damaged upon arrival
• Incorrectly shipped

Exchange requests must be made within 3 days of receiving your order and are subject to product availability.

5. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Final sale or clearance items
• Used, damaged, or altered items

6. Return Shipping Costs

• Customers are responsible for return shipping costs, unless the return is due to our error (e.g., defective or incorrect item).
• If approved, we will provide a prepaid shipping label for defective or incorrect items and cover the return shipping cost.

7. Contact Us

For any questions regarding returns, please contact us:

📧 Email: Support@cewatchstore.com
📞 Phone: (888) 402-0027
🌐 Website: www.CEwatchStore.com

We appreciate your business and look forward to assisting you!